Increasing Your Organization’s Effectiveness through Emotional Intelligence
Are you losing valuable customers to your competition? Are you losing top talent? Is there a lack of motivation and productivity among your staff? If you answered ‘yes’ to any one of these questions, chances are your organization is suffering from a lack of Emotional Intelligence (EI).
Emotional Intelligence is regarded as a set of skills or competencies that can be measured, learned, and developed to increase organizational effectiveness. Specifically, when applied to the workplace, emotional intelligence involves thinking and behaving intelligently at work and understanding how emotions influence our decisions and outcomes. Numerous studies have shown that emotional intelligence has an impact on many workplace variables such as: teamwork, customer retention, leadership development, job satisfaction, occupational stress, and interpersonal effectiveness.
One day (9:00 AM- 4:00 PM)
Course Learning Objectives:
Participants will be able to:
- Learn how EI can become a competitive advantage
- Explore the benefits of EI and apply them to specific work teams
- Develop skills that the best business leaders possess